Twitter is one of today’s biggest and most important, as well as most talked about, social networks. But how do we use it in business? That one escapes many people who expect social media to provide instant access to customers and an immediate flow of orders. The fact is, Twitter is a town square, or water cooler experience. You go there to talk, listen, share and learn. Social media is where connections are made. The business that derives from those connections takes time, and typically goes to the people who’ve learned how to communicate in the medium. That’s why many are having a hard time figuring out how to actually use Twitter in a way that helps them.
The advice for marketers is simple. Make sure you’re ready for a long Twitter tenure (that is, don’t sign up today and complain about not many followers tomorrow). Participate in specific discussions and with target groups by using hashtags and following lists. Reply back to people who you find interesting and compelling. Twitter is made for talking, but everyone likes to hear something back. Pay very close attention to trending topics and engage the moment you see something at all relevant to your brand.
There’s a lot to learn about using Twitter. There’s also a sense that if you’re not using social media in some capacity you may soon be somewhat left behind. Check out the following article for more information, and then think about what you need to do to ramp up your social strategy.
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